Frequently asked questions
General questions
What is Citation Rocket?
Why do I need AI readiness optimization?
How is this different from regular SEO tools?
Who should use Citation Rocket?
Can I use this for client reporting?
Scoring and methodology
How are AI readiness scores calculated?
What content signals do you detect?
Why do different platforms have different scores?
What's the zero-based scoring model?
Are the scores AI-generated?
How accurate are the scores?
Platform-specific questions
How does Citation Rocket help with ChatGPT visibility?
What makes Perplexity different?
How do I optimize for Gemini?
What does Claude look for?
Implementation questions
I'm not technical. Can I still use the playbooks?
How do I implement the schema markup?
Should I implement all playbook actions at once?
How long does it take to see score improvements?
Can I track my progress over time?
Subscription and account questions
What happens if I cancel my subscription?
Can I change my subscription plan?
Do you offer refunds?
Can I audit multiple domains?
Can multiple team members use one account?
Data and privacy questions
What data do you collect from my website?
Do you store my audit results?
Is my data secure?
Can I delete my data?
Feature-specific questions
How does the Citation Snapshot work?
What is the two-step audit flow?
How accurate are the industry benchmarks?
Can I customize the playbook recommendations?
How often should I run audits?
Comparison questions
How is this different from Semrush or Ahrefs?
Do you compete with ChatGPT plugins or AI search tools?
Can I use this with my existing SEO strategy?
Advanced questions
What's the scale-aware floor?
How do penalty curves work?
Can I integrate Citation Rocket into my workflow via API?
How do you handle JavaScript-heavy sites?
Can I get help implementing the recommendations?
Still have questions?
If your question isn't answered here, we're happy to help:
Email Support: support@citationrocket.com
We typically respond within 24 hours on business days.