Terms of Service
Last Updated: February 2026
1. Agreement to Terms
Welcome to Citation Rocket. By accessing or using our platform, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the service.
Citation Rocket is a SaaS platform that analyzes websites for AI readiness and provides scoring, recommendations, and optimization tools. These terms apply to all users of the platform, including free trial users and paid subscribers.
2. Description of Service
Citation Rocket provides the following services:
AI Readiness Audits: We scan websites to detect content signals and calculate deterministic scores for ChatGPT, Perplexity, Gemini, and Claude. Scores are based on measurable signals like tutorials, FAQs, schema markup, case studies, data points, and other detectable content types.
Fix-It Playbooks: Rule-based action plans with specific recommendations, code snippets, and content templates based on detected content gaps.
Schema Generator: JSON-LD structured data markup (FAQPage, HowTo, Article, LocalBusiness) customized for your industry.
Citation Snapshot: Real-time queries to Perplexity's Sonar API to check current AI platform visibility.
Industry Benchmarks: Comparative data showing how your scores stack up against industry averages and top performers.
Content Topic Recommendations: Keyword and competitor-aware suggestions targeting your weakest platforms.
Competitor Analysis: Comparative analysis with deterministic data.
PDF Export: Comprehensive reports including all audit data, recommendations, code snippets, and schema markup.
We may add, modify, or discontinue features at our discretion with reasonable notice to users.
3. User Accounts
Account Creation: You must create an account to use Citation Rocket. You may sign up using email/password authentication or Google OAuth.
Account Security: You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account.
Accurate Information: You agree to provide accurate, current, and complete information during registration and to update it as needed.
Account Eligibility: You must be at least 18 years old to create an account. By creating an account, you represent that you meet this requirement.
One Account Per User: Each user may maintain only one active account unless explicitly authorized by Citation Rocket for agency or enterprise use.
4. User Responsibilities
Acceptable Use: You agree to use Citation Rocket only for lawful purposes and in accordance with these Terms. You will not:
Use the service to analyze websites you do not own or have authorization to analyze
Attempt to reverse engineer, decompile, or discover the source code of the platform
Use automated systems (bots, scrapers) to access the service beyond the provided API functionality
Interfere with or disrupt the service or servers
Use the service to distribute malware, spam, or other harmful content
Violate any applicable laws or regulations
Impersonate another person or entity
Share your account credentials with others
Attempt to bypass rate limits or usage restrictions
Content You Submit: When you submit URLs for analysis, you represent that you have the right to analyze those websites. You are responsible for ensuring that any content you submit complies with applicable laws.
API Keys: If you provide third-party API keys (such as Perplexity API keys) for enhanced features, you are responsible for managing those keys and any associated costs from the third-party provider. Citation Rocket is not responsible for charges incurred from third-party services.
5. Subscriptions and Billing
Subscription Plans: Citation Rocket offers various subscription tiers with different feature access and usage limits. Plan details are available on our website.
Billing Cycles: Subscriptions are billed on either a monthly or annual basis, depending on the plan you select.
Payment: You agree to provide accurate payment information and authorize us to charge your payment method for the subscription fees. We use third-party payment processors to handle transactions securely.
Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of the paid period.
Refunds: Refunds are handled on a case-by-case basis. Generally, we do not provide refunds for partial billing periods, but we will consider refund requests within the first 14 days of a new subscription if you have not substantially used the service.
Plan Changes: You may upgrade or downgrade your subscription plan. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.
Failed Payments: If a payment fails, we will attempt to process it again. If payment continues to fail, we may suspend or terminate your access to paid features.
Coupons and Promotions: Coupon codes and promotional offers may be subject to additional terms and expiration dates. We reserve the right to modify or cancel promotions at any time.
6. Intellectual Property Rights
Our Content: All content on the Citation Rocket platform, including but not limited to text, graphics, logos, software, algorithms, and scoring methodologies, is owned by Citation Rocket or its licensors. This content is protected by copyright, trademark, and other intellectual property laws.
Your Content: You retain ownership of any URLs, business information, or other content you submit to the platform. By submitting content, you grant us a limited license to use it solely for the purpose of providing the service to you.
Generated Reports: The audit reports, scores, playbooks, schema markup, and recommendations generated by Citation Rocket are provided to you for your use. You may use these materials for your own business purposes, including sharing with clients if you are an agency.
Restrictions: You may not:
Resell or redistribute the Citation Rocket platform or its components
Use our branding, logos, or trademarks without written permission
Create derivative works based on our algorithms or methodologies
Present Citation Rocket's output as your own proprietary technology
7. Data and Privacy
We collect and process data as described in our Privacy Policy. By using Citation Rocket, you consent to our data practices as outlined in the Privacy Policy.
Data We Collect: This includes account information, website URLs submitted for analysis, audit results, usage data, and payment information.
How We Use Data: We use data to provide the service, improve our algorithms, generate benchmarks, and communicate with you about your account.
Data Security: We implement reasonable security measures to protect your data, but we cannot guarantee absolute security.
For complete details on data handling, please review our Privacy Policy.
8. Disclaimers and Limitations of Liability
Service Provided "As Is": Citation Rocket is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, or completely secure.
Accuracy of Scores: While our scoring is deterministic and based on measurable signals, we cannot guarantee that improving your scores will result in increased visibility on AI platforms. AI platforms change their algorithms and criteria frequently, and we have no control over their behavior.
Third-Party Services: The Citation Snapshot feature uses Perplexity's API. We are not responsible for the accuracy, availability, or performance of third-party services.
No Professional Advice: Citation Rocket provides technical analysis and recommendations but does not provide professional SEO consulting, legal advice, or business advice. You should consult with qualified professionals for specific guidance.
Limitation of Liability: To the maximum extent permitted by law, Citation Rocket and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the service.
Maximum Liability: Our total liability to you for any claims related to the service will not exceed the amount you paid us in the 12 months prior to the claim.
Indemnification: You agree to indemnify and hold harmless Citation Rocket from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the service.
9. Modifications to Service and Terms
Service Changes: We reserve the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice of significant changes that affect your use of the service.
Terms Changes: We may update these Terms from time to time. We will notify you of material changes by email or through the platform. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms.
Feature Availability: Certain features may be available only to specific subscription tiers or may be offered as beta features. We reserve the right to change feature availability across plans.
10. Termination
Termination by You: You may terminate your account at any time by canceling your subscription and contacting us to close your account.
Termination by Us: We may suspend or terminate your access to the service if you violate these Terms, engage in fraudulent activity, or for any other reason at our discretion. We will provide notice when possible, but reserve the right to terminate immediately in cases of serious violations.
Effect of Termination: Upon termination, your right to access the service ceases immediately. We may delete your account data in accordance with our data retention policies. You remain responsible for any fees owed prior to termination.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the jurisdiction in which Citation Rocket operates, without regard to conflict of law principles.
Dispute Resolution: We prefer to resolve disputes informally. If you have a concern, please contact us first at support@citationrocket.com. We will work with you to resolve the issue.
Arbitration: If we cannot resolve a dispute informally, you agree to resolve disputes through binding arbitration rather than in court, except where prohibited by law. Class action lawsuits and class-wide arbitration are not permitted.
Exceptions: Either party may seek injunctive relief in court to prevent unauthorized use of intellectual property or confidential information.
12. Miscellaneous
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Citation Rocket regarding the service.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment: You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.
Force Majeure: We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet outages.
13. Contact Information
If you have questions about these Terms of Service, please contact us:
Email: support@citationrocket.com
Website: citationrocket.com
By using Citation Rocket, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.